Last updated: 3 August 2026
A refund may be approved when an order is cancelled within the permitted cancellation window, we cannot fulfil an accepted order, payment is collected more than once, a prepaid parcel is confirmed lost, or an eligible return is approved for a wrong, damaged, defective or materially misdescribed item.
Contact us at Alinaind786@gmail.com or +91 9971079201 with the order number and reason. For a damaged, defective or wrong product, notify us within 48 hours of delivery and provide clear photographs or an unboxing video showing the product, packaging and shipping label.
After approval and, where applicable, receipt and inspection of the returned item, we will initiate the refund to the original payment method. Bank or payment-provider processing generally takes 7–10 business days after initiation. Cash-on-delivery refunds may require verified bank or UPI details.
Original shipping or convenience charges may be non-refundable where the correct, non-defective order was delivered and the return is based on customer preference. No deduction will be made where prohibited by law or where the issue was caused by us.
No refund is available for used, washed, altered, stained, perfumed, damaged-after-delivery or hygiene-seal-removed intimate wear, change of mind after dispatch where no return right applies, rejected deliveries without a valid reason, or items returned without the original tags and packaging. This does not affect remedies for a wrong, damaged, defective, counterfeit or materially misdescribed item.
Alina Lingerie
Kh No- 81/1, Aryanagar Industrial Area, Loni, Ghaziabad-201102, Uttar Pradesh, India
Phone: +91 9971079201
Email: Alinaind786@gmail.com
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